Shipping policy

At MadMyth, we want your products to reach you safely, quickly, and in the best condition. Here’s how our shipping works.

Processing Time

  • Orders are processed within 1–2 business days.
  • During launches, sales, or holidays, processing may take an extra day — we’ll keep you updated.
  • Once shipped, you’ll receive a tracking link on email / SMS / WhatsApp.

Shipping Timeline (India Only)

  • Metro cities: 3–5 business days
  • Tier 2 & 3 cities: 5–7 business days
  • Remote locations: 7–10 business days
    Timelines may vary slightly depending on courier service and local conditions.

Shipping Charges

  • Free shipping on all prepaid orders above ₹999.
  • For orders below ₹999, a small shipping fee is applied at checkout.
  • Cash-on-Delivery (COD), if enabled, may have an additional fee.

Order Tracking

Once your order is shipped, you’ll receive:

  • Tracking number
  • Courier partner name
  • Real-time tracking link

If the link isn’t updating, give it 12–24 hours — courier systems sometimes take a little time to sync.

Failed Deliveries

If the courier attempts delivery and you’re unavailable:

  • They’ll try again.
  • You may get a call or SMS to reschedule.
    If the order returns to us due to incomplete address or non-response, we’ll help you place a fresh order.

Address Changes

If you need to update your address, reach out within 12 hours of placing the order:

Once the order is shipped, we’re unable to change the address.

Damaged or Missing Items

If your package arrives damaged or an item is missing:

  • Take photos/videos of the package
  • Contact us within 48 hours of delivery
    We’ll resolve it quickly with a replacement or refund based on the situation.

International Shipping

Right now, we ship only within India. International shipping will be added soon.

Questions?

If you need help with your order or tracking, reach out anytime:

We’re here to make your experience smooth and stress-free.